This Privacy Policy explains how Raghavendra Diagnostic Centre (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our website, book diagnostic services, or interact with our healthcare team.

We are committed to maintaining the highest standards of confidentiality, accuracy, and data protection as expected from a certified diagnostic service provider.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

• Full Name
• Mobile Number
• Email Address
• Age / Gender (when required for tests)
• Address (for communication or report delivery)

B. Medical & Diagnostic Information

• Test/Scan booking details
• Medical history (only if voluntarily provided)
• Reports, lab results, and imaging records
• Doctor’s referral details (if applicable)

C. Website & Technical Information

• IP Address
• Device type and browser information
• Pages visited and interaction patterns
• Cookies for functional website performance

2. How We Use Your Information

Your data is used strictly for diagnostic and patient-support purposes:

• To confirm appointments or sample collection schedules
• To process diagnostic tests, scans, and medical investigations
• To generate and deliver lab reports securely
• To contact you for updates, reminders, or clarifications
• To improve service quality, safety, and website experience
• To maintain healthcare records as per legal and clinical requirements

3. Data Security & Confidentiality

We take strict measures to protect your data:

• Secure servers and encrypted systems
• Restricted staff access to sensitive information
• Regular backups and safety audits
• Confidential handling of patient records at all times
• Secure digital report generation and delivery

We comply with healthcare confidentiality practices aligned with industry standards.

4. Sharing of Information

We do NOT sell or rent your information. Data is shared only when necessary:

• With authorized medical professionals involved in your diagnostic process
• With government authorities when required by law
• With third-party labs only if specialized tests are referred (with your knowledge)

5. Cookies & Tracking Technologies

Our website may use cookies to improve functionality and user experience. Cookies help us:

• Load pages faster
• Maintain user preferences
• Understand website performance

You can disable cookies anytime from your browser settings.

6. Data Retention

Your data is stored only as long as required to:

• Provide diagnostic services
• Maintain legally required medical records
• Ensure continuity of patient care

7. Your Rights

You have the right to:

• Request a copy of your stored information
• Request corrections to inaccurate details
• Request deletion of data (where legally permitted)
• Opt-out of promotional or service messages

8. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will always be available on this page.

10. Contact Us

Raghavendra Diagnostic Centre
#1222, 2nd Floor, 80 Feet Road, Chandra Layout,
Bengaluru – 560040, Karnataka
Email: rdclab2001@gmail.com
Contact: +91 87222 02917