At Raghavendra Diagnostic Centre, we follow strict digital and physical security practices to keep your medical and personal information safe. This policy outlines how we secure your data, reports, systems, and online interactions.

1. Data Protection Practices

• All diagnostic data is stored in secure, access-controlled systems.
• Only authorized medical staff can access personal and medical details.
• Regular system backups ensure data is never lost.
• Report files are stored securely and encrypted.

2. Online Security

• Our website uses secure communication protocols.
• All forms are protected to prevent misuse or spam attacks.
• Suspicious activity is monitored and blocked.
• No payment data is stored on our website servers.

3. Report Delivery Security

• Reports are delivered only to registered customer email or verified WhatsApp numbers.
• Physical reports are handed over only with proper identity verification.
• Digital reports are watermarked and protected from unauthorized access.

4. Confidentiality of Medical Records

• Medical records are treated strictly confidential.
• Patient information is never shared without consent.
• Only legally mandated authorities may request data (with proper documentation).

5. Physical Security at Laboratory

• Restricted access to laboratory and sample processing areas.
• Secure storage of specimens during testing.
• Monitoring systems ensure sample integrity.

6. Data Retention

Diagnostic data is retained only as long as it is needed for:

• Clinical requirements
• Legal compliance
• Patient reference and follow-up

7. Rights of Patients

• You may request your records anytime.
• You can request correction of personal details.
• You may ask for data removal when legally allowed.

8. Contact Information

Raghavendra Diagnostic Centre
#1222, 2nd Floor, 80 Feet Road, Chandra Layout,
Bengaluru – 560040, Karnataka
Email: rdclab2001@gmail.com
Phone: +91 87222 02917